Policies

All sales are final. We understand that plans change and issues can come up, so we offer refunds or credit in the situations set out below. Nothing in this policy affects your statutory rights.

• 24 hours or more before your bookingFull refund, or full credit towards a future booking.
• Less than 24 hours beforeNo refund. Credit may be offered at management's discretion.
• No-showsNo refund or credit.

A non-refundable deposit is needed to secure every event or party booking. If you need to cancel:

• With 7 or more days' notice, your deposit can be moved to a new date once.
• With less than 7 days' notice, the deposit is forfeited.

If we need to cancel or reschedule your event for any reason, you'll receive a full refund or the option to move to a new date.

Food and drink purchases are non-refundable unless:

• the item is incorrect
• the item is not as described, or
• there's a problem with its quality.

Please raise any concerns at the time of service so we can put things right straight away.

Memberships and promotional offers are non-refundable once activated.

Free memberships given as part of a promotion (for example, our first 100 members) have no cash value.

Entry fees are non-refundable once a competition has begun.

If you withdraw before the draw is made, a refund or credit may be offered at management's discretion.

If your booking is affected by an equipment fault or an operational issue, such as a problem with your table, we will:

• move you to another table where possible, or
• offer a partial refund or credit for the time affected.

We look at every situation individually and may offer a refund or credit outside these terms where it's fair to do so.

We are the data controller responsible for your personal information.

We may collect and store the following types of information.

Information you give us

• Your name
• Email address
• Phone number
• Address
• Booking details
• Payment information, which is processed securely by our payment provider. We never store card details.
• The details of any enquiry or message you send us

Information collected automatically

When you visit our website, our hosting provider automatically records technical details to deliver the site and keep it secure, such as:

• IP address
• Browser type
• Device information

See section 5 for how cookies are used.

Social media

If you contact us through Facebook, Instagram or another platform, we may collect the information you share with us there.

We only use your data when we have a valid legal reason to: to carry out a booking you've made, for our legitimate interest in running and improving the venue, because you've given your consent, or because the law requires it. This includes:

• Processing and managing table and event bookings
• Responding to enquiries
• Providing customer support
• Sending important service updates
• Marketing our events, competitions and offers (only with your consent)
• Improving our website and your experience
• Keeping records for business and legal purposes

We'll only send you marketing emails or messages if:

• you've opted in, or
• you're an existing customer and we're telling you about similar services.

You can unsubscribe at any time using the link in our emails, or by contacting us directly.

This website doesn't use advertising, analytics or tracking cookies, so there's no cookie banner to click through.

Our hosting provider may set a strictly necessary cookie that helps protect the site from bots and attacks. It isn't used to track you.

If you follow a link from our website to our booking system, Google Maps or our social media pages, those sites may set their own cookies under their own policies.

You can control or clear cookies at any time in your browser settings.

We do not sell your personal data. We may share your information with:

• Trusted service providers, such as our booking system, email and form services, and payment processors
• IT, website and hosting providers
• Legal or regulatory authorities, if the law requires it

Everyone we share data with must keep it secure and use it only for the purpose we specify.

We take appropriate security measures to protect your personal data from loss, misuse, unauthorised access and alteration.

Your information is stored securely in the UK, or in approved locations outside the UK with appropriate protections in place.

We keep personal data only for as long as we need it. For example:

• Booking and transaction records, for accounting and legal purposesTypically 6 years
• EnquiriesUsually up to 12 months
• Marketing dataUntil you unsubscribe

You have the right to:

• access the personal data we hold about you
• ask us to correct inaccurate information
• ask us to delete your data (in certain cases)
• object to, or restrict, how we process your data
• withdraw your consent at any time
• ask us to transfer your data to another organisation.

To use any of these rights, contact us using the details in section 12.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. We'd appreciate the chance to put things right first, so please get in touch with us.

Our website links to other websites, such as our booking system and social media pages. We're not responsible for their content or privacy practices.

We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated shown at the top of this page.

If you have any questions, concerns or requests about your personal data, please contact: